Service Recovery For Better Sales Returns


Registration is closed.



13th November, Thursday
9:00am to 5:00pm

2985 Jalan Bukit Merah, Singapore 159457

SYNOPSIS

When the customer expectations are not met either by what we did or fail to do it is time for service recovery.  Losing a sale is bad enough but to lose a customer for good is just bad business.  All care and attention are required to win back the heart and mind of the aggrieved customer. Develop the skill and technique in retaining what you have worked hard to get; with service recovery, you win the loyalty of your customers.


For more information, CLICK HERE


FURTHER ENQUIRIES
Telephone: 65 6826 3100
Fax: 65 6826 3113
Email: enquiry.ccl@smfederation.org.sg


Terms & Conditions Apply

 



OBJECTIVES

PROGRAMME OBJECTIVES
By the end of the course, participants should be able:

to provide good customer care techniques
to learn the benefits of service recovery for the customer, his organization and himself
to avoid the pitfalls in the customer service process
to work in effective teams in the delivery of excellent customer care
to implement service recovery techniques to win the loyalty of the customer



ADMINISTRATIVE DETAILS

Programme is tentative and is subject to change at the sole discretion of Singapore Manufacturing Federation.

Should you require further information or assistance, kindly contact at

6826 3100




enquiry.ccl@smfederation.org.sg