Registration is closed.
- 11th November, Tuesday
- 9:00am to 5:00pm
2985 Jalan Bukit Merah, Singapore 159457
The telephone can be an effective and highly efficient medium to increase a firm’s business. At one end, it is used to provide complementary services to customers and enhance their loyalty; at the other end, it is becoming increasingly important as an additional distribution channel to introduce or cross-sell products. Somewhere in between, the telephone is used as a vital part in the funneling process to qualify enquiries and turn them into hot leads for the salesforce to follow up and make the sale. This is especially important for the more complex and big-ticket products. This workshop is designed to equip customer contact personnel with the core skills to perform effectively over the telephone. Those who want to go beyond “sounding nice” to give customers a wonderful on-line experience would find this program most helpful too.
For more information, CLICK HERE
Telephone: 65 6826 3100
Fax: 65 6826 3113
Terms & Conditions Apply
At the end of the workshop, participants will be able to:
1. Understand how to use the telephone to get leads, sales and serve customers
2. Know how to avoid major errors in using the telephone
3. Be able to adopt a professional telephone selling process
Programme is tentative and is subject to change at the sole discretion of Singapore Manufacturing Federation.
Should you require further information or assistance, kindly contact at